About Us

Who We Are

The Part Authority is an Australian-owned small business dedicated to helping households fix appliance problems fast.
We specialise in premium replacement parts for Dyson, Thermomix, Breville and other leading brands — giving customers a reliable alternative to expensive repairs or long wait times.

We operate with a simple promise:
High-quality parts. Clear information. Fast support. No surprises.

Our Mission

When an appliance breaks, life stops.
Parents can’t clean. Coffee lovers can’t brew. Kitchens stall. Routines fall apart.

We exist to solve that crisis with:

  • Reliable, high-quality parts

  • Transparent delivery timelines

  • Clear compatibility information

  • Local customer support

Our goal is to become Australia’s most trusted source for replacement appliance parts — and to help customers repair, not replace.

How Our Business Works

To keep prices fair and ensure consistent stock availability, we partner with trusted manufacturing and logistics suppliers in Australia and overseas.
Products are shipped directly from our warehouse partners to you, allowing us to offer premium parts at competitive prices without unnecessary delays.

This model is fully transparent:

  • All products are new and quality-checked

  • Orders are processed within 1–2 business days

  • Delivery times are clearly displayed on every product page

  • All orders include tracking from dispatch to delivery

Our Quality Standards

Every part we offer is selected based on:

  • Performance

  • Reliability

  • Customer feedback

  • Compatibility accuracy

  • Supplier quality controls

We only list products we believe offer genuine value and durability compared to ultra-cheap alternatives from marketplaces like Temu or AliExpress.

Customer Support You Can Count On

We’re here to help — before, during and after your purchase.

You can reach us anytime via:

📧 Email: support@thepartauthority.com.au
📍 Location: Australia
⏱ Customer Support Hours: Monday–Friday, 9am–5pm AEST

We reply quickly and pride ourselves on honest, helpful assistance.

Our Commitment to Transparency

We believe in clear, upfront communication.
That means:

  • No hidden fees

  • No unrealistic delivery promises

  • No vague policies

  • Refunds processed fairly

  • Transparent shipping times

  • Accurate product descriptions

We want every customer to know exactly what to expect.

Why Customers Trust Us

Thousands of Australians rely on us because we deliver:

✔ Premium, long-lasting replacement parts
✔ Clear compatibility information
✔ Tracked shipping
✔ Fair pricing
✔ Secure checkout (SSL encrypted)
✔ Consistent customer support

We take pride in being a small Australian business that values honesty, quality and customer care.

Thank You for Supporting an Australian Small Business

The Part Authority is built on trust, transparency and real customer needs.
We’re grateful for every customer who chooses to repair instead of replace — and we’re here to keep your home running smoothly.