Refund policy

 

At The Part Authority, we want you to feel completely confident when purchasing replacement appliance parts. If something isn’t right, we’re here to help with a clear, fair, and transparent process.

1. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us within 30 days of receiving your order.

To assist us in resolving the issue quickly, please provide:

  • Your order number

  • A brief description of the issue

  • A photo or short video showing the fault, damage, or incorrect item

Once verified, we will offer one of the following:

  • A full refund, or

  • A replacement item at no additional cost

In most cases, you will not be required to return the faulty or incorrect item.

2. Change of Mind / Ordered the Wrong Part

If you change your mind or purchase an incorrect item, we accept returns within 30 days of delivery, provided the item is:

  • Unused

  • In original, undamaged packaging

  • In brand-new resalable condition

For change-of-mind returns:

  • Return shipping costs are the responsibility of the customer

  • Refunds are issued once the item is received and inspected

3. Refund Process

Once your refund has been approved, it will be processed to your original payment method.
Please allow 3–5 business days for your bank or payment provider to release the funds.

4. Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns for:

  • Items that have been installed or used

  • Items that are not in their original condition

  • Items returned outside the 30-day window

Unless the item is faulty, damaged, or incorrect upon arrival.

5. How to Start a Return or Refund Request

To begin a return or refund request for any reason, please contact our support team:

📧 support@thepartauthority.com.au

Include your:

  • Order number

  • Reason for the request

  • Any supporting photos/videos (if applicable)

A member of our team will guide you through the next steps.

6. Our Commitment

Our goal is to make the returns and refund process clear, fair, and supportive. We are committed to resolving issues promptly so you can get the correct part as quickly as possible.